GoCare
Our Services
We seamlessly facilitate a wide range of service support, from extended warranties to
installations and repairs.
Select your Appliances
Extended warranty solutions & protection plans for your appliances.
Services & Repair
Our Benefits
Our extensive service support, under the guidance of seasoned experts, caters to all electronic brands.
We seamlessly manage all post-purchase requirements, ensuring a hassle-free experience for you.
OneStop
Solution
Doorstep
Service
Trained
Professionals
100% Genuine
Parts
Why choose Go Care?
Experience our exceptional service network that keeps you covered.
Coverage across
800+ cities
Coverage across
100+ brands
10,000+ products
covered
2000+ Trained
Professionals
FAQ’s
Which products qualify for go care extended warranty plans?
Go Care covers Air Conditioner, Refrigerator, Television & Washing Machine. We will soon add other appliance categories as well. Products which are purchased in India and either manufactured in India.
What is covered and not covered in go care extended warranty program?
Joining Go Squad is simple. Visit our website, click on "Join Now," and follow the registration process. Once registered, you'll become part of our community.
What should I do if my appliance breaks down?
Service under the program is available from 10:00am to 7:00pm, Monday to Saturday. To register complaint for your product, please call our customer care number 9817-830-830 or email us at care@gosotor.com
What are some of the top reasons for a repair request/ claim to be denied?
- Products tampered with by un-authorized personnel
- Products used in commercial premises
- Serial number mismatch
- Reason for product failure excluded in the coverage as mentioned in Terms & Conditions.
What are the brands for Refrigerator are covered by GoCare Warranty?
You can share your referral code directly with your customers when they're in the process of buying electronic products. They can use this code at GoStor.com to get an exclusive 5%-8% additional discount.
What do I have to pay for the repairs?
Go care extended warranty program covers the cost of spare parts and labor for the covered asset on an onsite service basis.
Following are some scenarios wherein customer may have to bear full or a part of cost –- If spare parts are not covered in the program and are required to be replaced/ repaired
- If the unit has to be transported to nearest service center, customer will have to bear the transportation cost
- If the value of the repairs be collectively of greater value than the invoice value, then customer shall bear the difference amount of the loss or damage.
Why should I buy an Extended Warranty plan?
Manufacturer’s warranty is usually limited to 1 or 2 years and in exceptional cases it may be 3 years also. After expiry of manufacturer’s warranty, customer may be required to spend a lot of money in the event of breakdowns (appliance failures). With an extended warranty plan, customer can extend the warranty period by an additional 2 years and protect themselves from any expenses in the event of appliance breakdowns.
What is go care extended warranty plan?
Go care extended warranty program replicates the terms of the Manufacturer’s Warranty against any malfunctions or breakdown which occur during the extended warranty period
Can I buy Extended Warranty Pro+ for a refurbished product?
Go care extended warranty can’t be purchased for products which are refurbished.
Can I cancel the extended warranty plan after purchasing it?
Yes, go care extended warranty plan can be cancelled within 10 days of purchase of the plan
When will the policy number be issued after purchasing a go care extended warranty plan?
Once the customer and product details are submitted, the policy number will be issued within 7 business days. As soon as the policy number is generated and shared with customer, the plan is auto activated.
When does the go care extended warranty period start?
Your extended warranty coverage starts immediately after the expiry of brand warranty.
Are physical or accidental damages covered in go care extended warranty program?
No. Physical damages do not arise out of manufacturing defects and hence are excluded in extended warranty program.
Can I request for a service from you even when the product is under manufacturer’s warranty?
Go care extended warranty services can be availed only during the extended warranty period. If you face any issues during the manufacturing warranty duration, we request you to kindly contact the brand service center helpline.