FAQ's
FAQ's
Sign Up & Account Related:
How do I set up my account on GoStor.com?
To set up your account on GoStor.com, visit the website through any web or mobile browser. Then, click on the Login button and select the Sign-up option. Fill in your primary details, enter the OTP, agree to our Terms and Conditions, and click on Sign-Up.
How can I add or update my address on GoStor.com?
To add or update your address on GoStor.com, simply follow these steps. First, select the product you want to purchase and click on Buy Now. Then, enter your address details and click on 'Save and Deliver Here'.
Order & Delivery Related:
How do I know that my order has been confirmed?
You will receive a confirmation SMS and email from GoStor at your shared mobile number and email ID once your order has been confirmed.
What is the best way to check my order status?
You can check your order status in the ‘My orders’ section under your profile on our website.
Are there any shipping charges for my order?
No, currently GoStor is offering free shipping on all of its products.
How long does it usually take for my order to arrive?
The usual delivery time for orders placed at GoStor is from 5 to 7 days. You can also check the product-specific delivery timelines on the product description page.
What should I do if my order is delayed?
If your delivery has been delayed beyond the promised date, please contact our customer care number at 08068001177 or write to us at customersupport@gostor.com.
What is the maximum amount for which I can pay with Cash on Delivery?
You can pay with Cash on Delivery for orders up to INR 30,000.
How can I find out about the warranty details for a product?
To find out about the warranty details for a product, click on the product of your choice and scroll down to the warranty section on the product description page.
Offer & Discount Related:
Can you explain what an Instant Discount is?
An Instant Discount is a discount that is applied directly to the product or order value in your cart. The reduced amount will be reflected in your order value, and you'll only need to pay the discounted amount.
How can I find out about active offers on GoStor?
Active offers can be found on the product description page along with their terms and conditions. You can also check for available coupons and discounts on the order summary page during checkout.
Where can I find Bank Offers on GoStor?
All Bank Offers applicable at GoStor can be found at https://gostor.com/events/offers, and they are also listed on all product description pages.
How do I use Bank Offers on GoStor?
All applicable Bank Offers will be visible during checkout on the payments page. Simply select the desired bank's relevant payment mode to avail of the discount or offer.
What should I do if my Bank Offer isn't working?
Please check the relevant terms and conditions for the Bank Offers mentioned at https://gostor.com/events/offers, or you can also find them on the product page under 'Coupons and Discounts.' For further assistance, please contact our Customer Care at 08068001177 or send us an email at customersupport@gostor.com.
Installation Related:
How can I find out if Product Installation is free?
To check if a product has free installation, go to the product description page, scroll down to the installation section, and see if it's mentioned there. For AC category products, installation charges start at Rs.1500 and any additional accessory charges will be communicated by the Installation team.
How do I request an installation?
If your product purchase includes free installation, our team will raise an installation request for your product after delivery and communicate the timeline to you via call. If a free installation is not applicable, you can directly contact the brand after the product has been delivered.
How long does installation take?
The installation date will be communicated to you by our team after the installation request has been raised and the product has been delivered. If you have any questions, please contact our customer care at 08068001177 or send us an email atcustomersupport@gostor.com
Payment Related
What are my payment options when making a purchase?
You can choose from various payment options such as Credit Card, Credit Card EMI, Debit Card, Net Banking, Cardless EMI, UPI, and Cash on Delivery.
What is Cardless EMI and how does it work?
Cardless EMI is a payment option that allows you to apply for EMI without a Credit Card. This is done by getting a credit limit approved by the EMI service provider, and then you can pay in instalments.
How can I avail of Cardless EMI when shopping at GoStor?
You can find the cardless EMI option on the payments page when making a purchase at GoStor. Simply select the service provider and click on ‘Apply’ to avail the same.
What should I do if my payment fails during checkout?
If your payment fails, you can try again after double-checking that all information entered is accurate. If your payment still fails, you can use other available payment options to complete your purchase. In case your payment is debited after a payment failure, it will be credited back to your account within 7-10 days, after we receive confirmation from the bank.
Returns Related
Which product categories are covered under the return policy on GoStor?
The return policy on GoStor applies to a wide range of products, including Televisions, Washing Machines, Refrigerators, Air Conditioners, Kitchen Appliances, Mobiles, Laptops, and Accessories.
Product Categories Mandatory Requirements for Returns Validity For Return Request What are the reasons covered? Televisions The product should be in unused, undamaged, and original condition without any stains, scratches, tears, or holes and with non-tampered quality check seals/return tags/ warranty seals (wherever applicable) 7 Days Damaged / Defective / Item Not as Described Washing machines Air Conditioners Refrigerators Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies, and accessories) Kitchen Appliances Laptop Before returning a Mobile/Laptop/Tablet the device should be formatted and the screen lock should be disabled. iCloud account should be unlocked for Apple devices. Accessories Mobiles Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies, and accessories) Damaged / Item Not as Described GoStor offers the option to raise a request for a return if the product delivered is
- Damaged: A product is considered to be damaged in case there is physical damage like a dent, breakage, tilt, etc.
- Defective: A product is considered to be defective if it is not able to fulfill its functionality. However, in case of mobiles, defective products will be replaceable at the brand's service center.
- Not as Described: A product is considered Not as Described if the delivered product is not what is ordered like wrong specifications, missing items etc
What is the time frame for placing a return request for damaged or defective products on GoStor?
Customers can place a refund request against damaged products within 48 hours from the installation date, while refund requests against defective or not as described products can be placed within 7 days of delivery.
How can I initiate a return request on GoStor?
To initiate a return request on GoStor, customers can contact our customer care team at 08068001177 or send an email to customersupport@gostor.com.
What documents and information do I need to provide when raising a return request on GoStor?
When raising a return request on GoStor, customers need to provide the following as mandatory.
- Issue Description & Category: Damaged / Defective or Not as Described
- Pickup Address
- Invoice and Proof of Delivery
- IMEI number (for electronic products)
- 4 clear images of the product to be returned highlighting the issue
- Good to share: Clear Unboxing video and Images of the product on 6 sides
What are the customer instructions to follow for a successful return request on GoStor?
To ensure a successful return request, customers should return the product in unused, undamaged, and original condition with all the original packaging, accessories, and tags intact. For mobiles, laptops, and tablets, the device should be formatted, and the screen lock and iCloud accounts should be disabled.
What is the return process on GoStor?
After raising a return request, a GoStor executive will visit the shared address within 48 hours to validate the request. After validation, a job sheet will be shared with the customer, and the product will be picked up from the customer's address within the next 48 hours. A refund will be initiated post-successful pickup.
How will the refund be processed on GoStor?
Refunds will be processed to the original payment source used by the customer while placing the order.
For COD orders, customers need to provide their bank details for NEFT processing which include:
- Bank Name
- Account Number
- Account Type
- Account Holder Name
- IFSC Code
- Bank Branch Name
When will I receive my refund on GoStor?
Refunds will be credited to the customer's account within 5-7 working days from successful pick up from their address.
Video Calling
What is Live Shopping and how does it work?
Live Shopping is a feature at GoStor that allows customers to connect with product experts for a video demonstration from the comfort of their home.
How can I request a Video Call with a nearby store?
Visit the GoStor homepage, select the seller tab you want to connect with, and click "Video Call The Seller" on their store page.
Can I place an order during or after the Video Call?
Yes, you can place an order online on the seller's store page or visit the physical store to place your order
What should I do if the Video Call is not connecting?
If you have difficulty connecting with our video call experts, please contact our customer care team at 08068001177 or send an email to customersupport@gostor.com.
Price Match Guarantee
What is Price Match Guarantee?
Price Match Guarantee is a feature at GoStor that promises to match the price of a product on another website.
How long will the Price Match Guarantee deal be available?
The updated deal will be added to your cart and will be valid for 48 hours. You can also apply other discounts available on our platform during checkout (if applicable).
How many units of the product will the Price Match Guarantee deal be applicable to?
The price match guarantee deal is applicable for a single unit of the product.